TidyOps Platform Privacy and Data Policy

Effective Date: September 6, 2026Last Updated: September 6, 2026

TidyOps respects your privacy and is committed to protecting the information entrusted to us.

This Privacy Policy explains how HCP Automation LLC dba HSP Automation (“HSP Automation,” “TidyOps,” “we,” “us,” or “our”) collects, uses, discloses, stores, and otherwise processes information when you visit mytidyops.com, use the TidyOps software platform, interact with us, or otherwise use services that link to this Privacy Policy (collectively, the “Services”).

TidyOps provides software designed to help cleaning businesses manage their operations, including customers, properties, estimates, jobs, staff, scheduling, and related business information.

This Privacy Policy also explains the distinction between information TidyOps collects for its own purposes and information that our business customers process through TidyOps.

1. Our Role When Processing Information

TidyOps may process personal information in different capacities depending on how the information is collected and used.

Information TidyOps Controls

TidyOps generally determines how and why personal information is processed when you:

Visit our website;
Create or administer a TidyOps account;
Purchase a TidyOps subscription;
Contact TidyOps for support;
Request information or a demonstration;
Subscribe to marketing communications;
Participate in surveys or promotions; or
Otherwise interact directly with TidyOps.

For this information, TidyOps generally acts as the business or data controller, as those terms are defined under applicable privacy laws.

Customer Data Processed Through TidyOps

Cleaning companies and other organizations that subscribe to TidyOps may enter, import, collect, store, and process information through the platform.

This may include information concerning their:

Customers;
Prospective customers and leads;
Employees and contractors;
Properties and service locations;
Estimates and quotes;
Cleaning jobs;
Appointments;
Communications;
Services; and
Other business records.

We refer to information processed through the Services on behalf of a TidyOps customer as “Customer Data.”

For Customer Data, the applicable TidyOps customer generally determines why and how the information is collected and used. TidyOps processes Customer Data on the customer's behalf and according to the customer's instructions, our agreement with that customer, and applicable law.

Depending on applicable privacy law, the TidyOps customer may therefore act as the data controller or business, while TidyOps acts as a data processor or service provider.

If you are a consumer, employee, contractor, prospective customer, or other individual whose information has been entered into TidyOps by one of our business customers, questions or requests regarding that information should generally be directed first to the business that collected your information.

2. Information We Collect

Depending on how you interact with TidyOps, we may collect the following categories of information.

Account Information

When you create or use a TidyOps account, we may collect:

Name;
Email address;
Telephone number;
Company name;
Job title or role;
Account credentials;
User permissions;
Profile information; and
Other information associated with your account.

Business Information

We may collect information about businesses using or considering TidyOps, including:

Business name;
Business address;
Service areas;
Business telephone number;
Website;
Number of employees or users;
Business type;
Services offered;
Account configuration;
Preferences; and
Other information provided by the business.

Billing and Transaction Information

When you purchase a subscription or other paid service, we may collect information related to the transaction, including:

Subscription plan;
Billing name;
Billing address;
Transaction history;
Payment status;
Subscription status; and
Limited payment-related information.

Payment card and other financial information may be collected and processed directly by our third-party payment processor rather than stored directly by TidyOps.

Customer and Property Data

Our business customers may use TidyOps to process information concerning their own customers, prospective customers, and properties.

Depending on how a customer uses TidyOps, this information may include:

Customer names;
Email addresses;
Telephone numbers;
Service addresses;
Billing addresses;
Property types;
Property sizes or approximate square footage;
Number of bedrooms;
Number of bathrooms;
Pet information;
Property notes;
Access instructions;
Service instructions;
Requested services;
Estimates;
Quotes;
Referral sources;
Appointments;
Job records;
Service history;
Communications; and
Other information entered by the business or its customers.

The specific information stored depends on how each TidyOps customer configures and uses the Services.

Employee and Team Information

Business customers may use TidyOps to manage employees, independent contractors, cleaners, and other members of their teams.

Information processed through these features may include:

Names;
Contact information;
Roles;
Account permissions;
Availability;
Job assignments;
Scheduling information;
Work-related records; and
Other information entered by the business.

Communications

When you communicate with TidyOps, we may collect:

Your name and contact information;
The content of your communication;
Support requests;
Feedback;
Survey responses; and
Related correspondence.

Device and Usage Information

When you access our website or Services, we may automatically receive certain technical and usage information, such as:

IP address;
Browser type;
Device type;
Operating system;
Referring URL;
Pages or screens viewed;
Date and time of access;
Session information;
Features used;
Interactions with the Services;
Diagnostic information;
Performance information; and
Error information.

3. Cookies and Similar Technologies

TidyOps may use cookies, local storage, pixels, analytics technologies, and similar technologies to operate, secure, analyze, and improve the Services.

These technologies may be used to:

Keep users signed in;
Authenticate users;
Maintain security;
Remember user preferences;
Understand how visitors use our website;
Understand how customers use TidyOps;
Measure product usage;
Diagnose technical issues;
Improve website and application performance;
Measure marketing effectiveness; and
Understand how visitors arrive at TidyOps.

Some cookies and similar technologies are necessary for the Services to function properly. Others may be used for analytics, personalization, or marketing purposes.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies and similar technologies.

You may also be able to control cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of portions of the Services.

4. How We Use Information

We may use personal information to:

Provide, operate, and maintain TidyOps;
Create and manage accounts;
Authenticate users;
Manage subscriptions;
Process transactions;
Provide customer support;
Respond to questions and requests;
Maintain and improve the Services;
Develop new products and features;
Personalize the user experience;
Communicate service-related information;
Send information requested by users;
Send marketing communications where permitted by law;
Analyze product and website usage;
Measure the effectiveness of marketing;
Conduct research and analytics;
Diagnose technical problems;
Detect, investigate, and prevent fraud, abuse, and security incidents;
Protect TidyOps, our customers, users, and others;
Enforce our agreements and policies;
Comply with legal obligations;
Establish, exercise, or defend legal claims; and
Carry out other legitimate business purposes consistent with this Privacy Policy.

We may also create aggregated or de-identified information that does not reasonably identify an individual. We may use such information for analytics, research, product development, benchmarking, business planning, and other lawful purposes.

5. How We Use Customer Data

Customer Data is controlled by the applicable TidyOps customer, subject to our agreements and applicable law.

TidyOps does not claim ownership of Customer Data entered into the Services by our customers.

We process Customer Data as necessary to:

Provide the Services;
Host and store information;
Perform functionality requested by customers;
Process customer instructions;
Maintain the platform;
Secure the Services;
Troubleshoot technical issues;
Provide customer support;
Prevent fraud, abuse, and unauthorized use;
Maintain backups and business continuity;
Comply with applicable law; and
Fulfill our contractual obligations.

Our customers are responsible for ensuring that they have the appropriate rights, notices, permissions, consents, and other lawful bases necessary to collect and process Customer Data through TidyOps.

6. Artificial Intelligence and Automated Features

TidyOps may offer features that use artificial intelligence, machine learning, automation, or third-party AI services.

When such functionality is offered and used, information may be processed as necessary to provide the requested functionality.

We may provide additional disclosures regarding AI-powered features when appropriate, particularly where a feature materially affects how Customer Data is processed.

TidyOps will not use Customer Data to train general-purpose artificial intelligence models unless we have clearly disclosed such use and obtained any authorization or consent required by applicable law and our agreements.

7. How We Disclose Information

We may disclose information to the following categories of recipients.

Service Providers

We may use third-party companies and service providers to help operate and support TidyOps.

These providers may include providers of:

Cloud infrastructure and hosting;
Database services;
Payment processing;
Email delivery;
Customer support;
Analytics;
Error monitoring;
Security;
Authentication;
Communications;
Software development infrastructure; and
Other technology or business services.

These providers may process information as necessary to provide services to us and are subject to applicable contractual and legal obligations.

TidyOps Customers and Authorized Users

When you interact with a cleaning business or other organization using TidyOps, information you provide to that organization may be accessible to the organization and its authorized users.

The organization determines who it authorizes to access its Customer Data.

Legal and Safety Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

Comply with applicable law or regulation;
Respond to lawful legal process;
Respond to a valid governmental request;
Enforce our agreements or policies;
Protect our rights or property;
Protect the rights, property, or safety of our customers, users, or others;
Investigate fraud or security incidents;
Detect or prevent illegal activity; or
Establish, exercise, or defend legal claims.

Business Transactions

If HCP Automation LLC or TidyOps is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, transfer of business operations, or similar transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.

With Your Direction or Consent

We may disclose information when you direct us to do so, request an integration or other functionality requiring disclosure, or otherwise consent to the disclosure.

8. Sale, Sharing, and Targeted Advertising

TidyOps does not sell Customer Data to data brokers.

We do not sell our customers' customer lists as part of the TidyOps business model.

Certain privacy laws define terms such as “sell,” “share,” “targeted advertising,” and “cross-context behavioral advertising” more broadly than their ordinary meanings.

Depending on the technologies used on our website, certain advertising, analytics, or marketing activities may fall within these definitions under applicable law.

Where applicable, TidyOps will provide legally required disclosures and methods for exercising applicable opt-out rights.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or as otherwise permitted or required by law.

Factors used to determine retention periods may include:

How long an account remains active;
How long information is needed to provide the Services;
The nature and sensitivity of the information;
Contractual obligations;
Customer instructions;
Security requirements;
Backup and disaster-recovery requirements;
Applicable statutes of limitation;
Financial and tax recordkeeping requirements;
Legal and regulatory obligations; and
The need to resolve disputes or enforce agreements.

Customer Data is retained according to our agreement with the applicable customer and our data-retention and deletion procedures.

Following account termination or deletion, some information may remain temporarily in backups, logs, archives, or disaster-recovery systems before being deleted or overwritten through our normal retention processes.

We may retain certain information for longer periods when required by law, necessary for security or fraud prevention, or necessary to establish, exercise, or defend legal claims.

10. Data Security

We use administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, and destruction.

Depending on the nature of the information and Services, safeguards may include:

Access controls;
Authentication;
Encryption;
Secure communications;
Infrastructure security;
Monitoring;
Logging;
Backups;
Software and dependency management;
Internal access restrictions; and
Security procedures.

However, no electronic transmission, storage system, network, or security measure can guarantee absolute security.

Users are responsible for maintaining the confidentiality and security of their account credentials and for promptly notifying us if they believe their account or credentials have been compromised.

11. Your Privacy Rights

Depending on where you reside and the laws applicable to you, you may have certain rights regarding your personal information.

These rights may include the right to:

Confirm whether we process your personal information;
Access personal information we maintain about you;
Correct inaccurate personal information;
Request deletion of personal information;
Obtain a portable copy of certain personal information;
Opt out of certain sales or sharing of personal information;
Opt out of targeted advertising;
Opt out of certain types of profiling;
Limit certain uses of sensitive personal information;
Withdraw consent where processing is based on consent; and
Appeal certain decisions concerning a privacy request.

These rights are subject to applicable law, including exceptions and limitations provided by law.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

12. Exercising Your Privacy Rights

To submit a privacy request concerning information controlled by TidyOps, contact us at:

[info@hspautomation.com](mailto:info@hspautomation.com)

Please use the subject line:

Privacy Request – TidyOps

Please describe the nature of your request and provide sufficient information for us to identify the information involved.

We may need to verify your identity before fulfilling certain requests. The verification information we request will depend on the nature and sensitivity of the information involved.

Where permitted by applicable law, an authorized agent may submit a request on your behalf. We may require evidence that the agent has authority to act for you and may separately verify your identity.

If applicable law provides you with a right to appeal our decision concerning a privacy request, you may submit an appeal using the same contact information and identify your request as a “Privacy Request Appeal – TidyOps.”

Requests Concerning Customer-Controlled Data

If your personal information was collected by a cleaning company or another business using TidyOps, that business generally controls the information.

You should contact that business directly to exercise privacy rights concerning Customer Data.

When required by applicable law or our contractual obligations, TidyOps will assist our business customers in responding to valid privacy requests concerning Customer Data we process on their behalf.

13. U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Depending on the applicable law and whether its requirements apply to TidyOps, these rights may include rights concerning:

Access;
Confirmation of processing;
Correction;
Deletion;
Data portability;
Sale or sharing of personal information;
Targeted advertising;
Profiling;
Sensitive personal information;
Consent; and
Appeals.

We will honor applicable privacy rights as required by law.

Where applicable law requires us to recognize a qualifying universal opt-out mechanism, we will process applicable signals as required by law.

14. Children's Privacy

TidyOps is a business software platform and is not directed to children under 13.

We do not knowingly collect personal information directly from children under 13 through TidyOps accounts or our marketing website.

If we learn that we have collected personal information directly from a child in violation of applicable law, we will take appropriate steps to delete the information.

TidyOps customers are responsible for ensuring that information they enter or collect through the Services is collected and processed in compliance with applicable laws.

15. Third-Party Websites, Integrations, and Services

The Services may contain links to, integrate with, or otherwise interact with websites, applications, software, or services operated by third parties.

Third parties operate under their own terms and privacy practices.

TidyOps is not responsible for the privacy practices, content, security, or actions of third-party services that we do not control.

We encourage users to review the applicable privacy policies and terms before providing personal information to or enabling integrations with third-party services.

16. International Users and Data Transfers

TidyOps is operated by HCP Automation LLC in the United States.

If you access or use TidyOps from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where TidyOps or our service providers operate.

Privacy and data protection laws in these jurisdictions may differ from those in your country of residence.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

17. Do Not Track and Universal Opt-Out Signals

Some web browsers provide a “Do Not Track” setting.

Because there is not a single universally applicable standard governing traditional Do Not Track signals, our Services may not respond to all such signals.

Where applicable privacy law requires recognition of a qualifying universal opt-out mechanism, such as Global Privacy Control or another legally recognized mechanism, TidyOps will process the signal as required by applicable law.

18. Email and Marketing Communications

You may unsubscribe from promotional email communications by using the unsubscribe link included in those messages or by contacting us.

Opting out of marketing communications does not prevent us from sending transactional or service-related communications necessary to operate your account or provide the Services.

These communications may include:

Account notices;
Security alerts;
Billing information;
Subscription notices;
Password-reset messages;
Service notifications; and
Important changes affecting the Services.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

TidyOps;
Our Services;
Our information practices;
Our technology;
Our service providers;
Applicable legal requirements; or
Other operational needs.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.

Where required by applicable law, we will provide additional notice before material changes become effective.

We encourage you to review this Privacy Policy periodically.

20. Contact Us

If you have questions about this Privacy Policy, TidyOps' privacy practices, or would like to exercise an applicable privacy right, please contact:

HCP Automation LLC dba HSP AutomationTidyOpsPO Box 204Meridian, ID 83656United States

Email: info@hspautomation.comWebsite: https://mytidyops.com

For privacy-related requests, please use the subject line: