Terms of Service

TidyOps Terms of Service

These Terms of Service (“Terms”) govern access to and use of the TidyOps software platform, websites, applications, and related services (collectively, the “Services”).

The Services are provided by HCP Automation LLC dba HSP Automation, an Idaho limited liability company (“HSP Automation,” “TidyOps,” “we,” “us,” or “our”).

By creating a TidyOps account, purchasing a subscription, accessing or using the Services, or otherwise indicating your acceptance of these Terms, you agree to be bound by these Terms.

If you use the Services on behalf of a company, organization, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms. In that case, “Customer,” “you,” and “your” refer to that entity.

If you do not agree to these Terms, do not access or use the Services.

1. The TidyOps Services

TidyOps is a software-as-a-service platform designed to help cleaning businesses manage their operations.

Depending on the features available under your account and subscription, the Services may include functionality related to:

Customers and prospective customers;Properties and service locations;Estimates and quotes;Cleaning jobs;Recurring services;Scheduling;Employees and contractors;Team management;Customer communications;Operational records;Reporting;Payments or billing;Integrations;Automation; andOther cleaning-business operations.

We may add, modify, improve, replace, or discontinue features from time to time as described in these Terms.

2. Eligibility and Business Use

You must be at least 18 years old and legally capable of entering into a binding agreement to use TidyOps.

TidyOps is intended primarily for businesses and professional organizations.

By using TidyOps on behalf of a business, you represent and warrant that:

You are authorized to act on behalf of that business;You have authority to enter into these Terms;The information you provide is accurate;Your use of TidyOps complies with applicable law; andYou will use the Services for legitimate business purposes.3. Accounts

Certain portions of the Services require a TidyOps account.

You agree to provide accurate, current, and complete account information and to keep that information updated.

You are responsible for:

Maintaining the confidentiality of your login credentials;All activity occurring under your account;Controlling access by your employees, contractors, and other users;Assigning appropriate user permissions;Removing access when a user should no longer have access; andPromptly notifying us of suspected unauthorized access.

You may not share individual login credentials between users if doing so circumvents applicable account or subscription limits.

You must notify us promptly at info@hspautomation.com if you believe your account has been compromised.

4. Authorized Users

Customers may permit employees, contractors, managers, administrators, or other authorized individuals to access the Services as permitted by their subscription.

Each person accessing TidyOps through a Customer's account is an “Authorized User.”

The Customer is responsible for its Authorized Users and their compliance with these Terms.

Actions taken by an Authorized User through a Customer account will generally be treated as actions authorized by the Customer.

TidyOps may establish limits on the number of Authorized Users permitted under each subscription plan.

Unless otherwise stated in the applicable subscription terms, customer-facing portal users who access limited functionality solely as customers of a TidyOps Customer are not considered staff Authorized Users for subscription user limits.

5. Subscription Plans

TidyOps may offer multiple subscription plans with different user limits, features, services, or other restrictions.

Current subscription offerings may include plans such as Starter, Growth, and Scale.

Current pricing, included users, features, and plan limitations are displayed on the TidyOps website or during checkout.

We may change available subscription plans or pricing from time to time.

Pricing changes will not retroactively alter amounts already paid for a current billing period.

If we increase the price of an existing paid subscription, we will provide notice as required by applicable law before the new price applies.

6. Free Trials

TidyOps may offer eligible new customers a free trial.

Unless otherwise stated when you begin the trial, the standard TidyOps free trial period is 14 days.

A payment method may not be required to begin certain free trials.

At the end of a trial that does not have a payment method and paid subscription attached, access to paid functionality may expire unless you purchase a subscription.

If a trial requires a payment method and automatically converts to a paid subscription, the applicable terms, price, renewal frequency, and cancellation method will be disclosed before you authorize the subscription.

We may determine eligibility for free trials and may limit or revoke trial access where we reasonably believe a person or organization is abusing trial offers.

7. Billing and Payment

Paid subscriptions are billed according to the billing frequency selected by the Customer, which may include monthly or annual billing.

By purchasing a paid subscription, you authorize TidyOps and its payment processor to charge your selected payment method for applicable:

Subscription fees;Taxes;Add-ons;Upgrades; andOther charges you authorize.

You are responsible for maintaining valid and current payment information.

Except where otherwise required by law or expressly stated in these Terms, subscription fees are charged in advance.

8. Automatic Renewal

Paid subscriptions automatically renew at the end of each applicable billing period unless canceled before renewal.

For example:

A monthly subscription renews monthly; andAn annual subscription renews annually.

By purchasing a recurring subscription, you authorize us to charge the applicable subscription price and taxes to your payment method at each renewal until the subscription is canceled.

We will provide renewal notices where required by applicable law.

9. Cancellation

You may cancel your TidyOps subscription through the cancellation functionality provided in your account or through another cancellation method we make available.

Cancellation prevents the subscription from renewing for another billing period.

Unless otherwise required by law, cancellation generally takes effect at the end of the current paid billing period, and you may continue using the applicable paid Services until that period ends.

Canceling a subscription does not automatically delete your TidyOps account or Customer Data.

If you wish to delete your account or Customer Data, you may need to separately request deletion or use applicable account-deletion functionality.

10. Refunds

Except where required by law or expressly stated otherwise, subscription fees and other amounts paid to TidyOps are non-refundable.

We generally do not provide refunds or credits for:

Partially used billing periods;Unused features;Unused user capacity;Customer inactivity;Failure to cancel before renewal; orDowngrades during a billing period.

Nothing in this section limits any refund right that cannot legally be waived.

11. Upgrades and Downgrades

Customers may change subscription plans where supported by the Services.

Upgrades may take effect immediately and may result in a prorated charge for the remainder of the current billing period.

Unless otherwise specified, downgrades take effect at the beginning of the next billing period.

A downgrade may reduce:

User limits;Available features;Storage;Integrations;Administrative capabilities; orOther functionality.

Before downgrading, Customers are responsible for determining whether the lower-tier plan meets their operational requirements.

12. Taxes

Fees displayed by TidyOps may not include applicable sales, use, excise, value-added, or similar taxes unless expressly stated.

You are responsible for applicable taxes associated with your purchase or use of the Services, except taxes based on TidyOps' net income.

Where required, we or our payment processor may calculate, collect, and remit applicable taxes.

13. Customer Data

“Customer Data” means information, content, records, files, communications, or other data submitted to, stored in, collected through, or processed using the Services by or on behalf of a Customer.

Customer Data may include information relating to:

Customers;Prospective customers;Employees;Contractors;Properties;Service locations;Estimates;Quotes;Jobs;Schedules;Services;Communications; andOther business operations.

As between TidyOps and the Customer, the Customer retains its ownership rights in Customer Data.

TidyOps does not claim ownership of Customer Data.

14. License to Process Customer Data

You grant TidyOps a limited, non-exclusive right to host, copy, transmit, process, display, modify as technically necessary, back up, and otherwise use Customer Data solely as reasonably necessary to:

Provide the Services;Perform functionality requested by you;Maintain and secure the Services;Provide technical support;Prevent fraud or abuse;Troubleshoot problems;Maintain backups and business continuity;Comply with law; andFulfill our contractual obligations.

This right continues only for as long as reasonably necessary to provide the Services or satisfy applicable legal, security, backup, or contractual obligations.

15. Customer Responsibilities for Customer Data

You are responsible for Customer Data submitted to or processed through your account.

You represent and warrant that you have all rights, permissions, notices, consents, and lawful bases necessary to collect, use, disclose, and process Customer Data through TidyOps.

You are responsible for complying with laws applicable to your business, including laws relating to:

Privacy;Data protection;Employment;Electronic communications;Marketing;Telephone calls and text messages;Recording communications;Consumer protection;Payment processing; andRecordkeeping.

TidyOps does not determine whether your collection or use of Customer Data is lawful for your particular business.

16. Privacy

Our collection and processing of personal information is described in the TidyOps Privacy Policy.

The Privacy Policy is incorporated into these Terms by reference.

When TidyOps processes Customer Data on behalf of a Customer, additional data-processing terms may apply, including any applicable Data Processing Addendum entered into between TidyOps and the Customer.

17. Data Security

TidyOps uses administrative, technical, and organizational safeguards designed to protect Customer Data.

However, no Internet-based service or electronic storage system can guarantee absolute security.

Customers are responsible for:

Protecting account credentials;Managing Authorized Users;Assigning appropriate permissions;Maintaining secure devices and networks;Removing access when personnel leave;Reviewing suspicious account activity; andMaintaining any independent backups required by their business or applicable law.18. Acceptable Use

You may use TidyOps only for lawful purposes and in accordance with these Terms.

You may not use the Services to:

Violate applicable law;Commit or facilitate fraud;Infringe intellectual property rights;Harass, threaten, abuse, or harm others;Distribute malware or malicious code;Attempt unauthorized access to systems or data;Circumvent security controls;Probe or test vulnerabilities without authorization;Interfere with the operation of the Services;Send unlawful spam or unsolicited communications;Collect information unlawfully;Process information you have no legal right to process;Impersonate another person or organization;Misrepresent your affiliation with another person or organization;Circumvent subscription, usage, or user limitations;Resell or sublicense the Services except pursuant to an agreement with TidyOps;Use automated means to excessively access or scrape the Services;Reverse engineer the Services except to the limited extent such restriction is prohibited by law; orUse TidyOps in a manner that could materially harm TidyOps, our infrastructure, our customers, or third parties.19. Customer Communications

TidyOps may provide features that enable Customers to communicate with their customers, employees, contractors, leads, or other individuals.

Customers are responsible for ensuring that communications sent through TidyOps comply with applicable laws.

This includes obtaining any consent required for:

Marketing email;SMS or text messaging;Automated communications;Telephone calls; andOther regulated communications.

Providing communications functionality does not mean TidyOps determines whether a particular communication is legally permitted.

20. Third-Party Services and Integrations

TidyOps may integrate with or provide access to third-party products and services.

Examples may include services relating to:

Payment processing;Accounting;Email;Messaging;Mapping;Calendars;Analytics;Artificial intelligence;Authentication; andOther business tools.

Third-party services are governed by their own terms and privacy policies.

TidyOps does not control and is not responsible for third-party products or services.

We do not guarantee that any third-party integration will remain available indefinitely.

A third party may modify or discontinue its service or API, which may require TidyOps to modify, suspend, or discontinue an integration.

21. Artificial Intelligence and Automated Features

TidyOps may offer features using artificial intelligence, machine learning, automation, or third-party AI services.

AI-generated or automated output may contain errors, omissions, inaccuracies, or unexpected results.

You are responsible for reviewing AI-generated or automated output before relying on it for business decisions or communications.

Unless expressly stated otherwise, AI-generated information should not be treated as legal, tax, accounting, employment, financial, or other professional advice.

TidyOps will handle Customer Data used with AI functionality according to our Privacy Policy and applicable contractual commitments.

22. TidyOps Intellectual Property

TidyOps and its licensors retain all rights, title, and interest in and to the Services, including:

Software;Source code;Object code;Databases;User interfaces;Designs;Workflows;Documentation;Graphics;Logos;Trademarks;Service marks;Content;Technology; andOther intellectual property.

Except for the limited right to use the Services under these Terms, no intellectual property rights are transferred to you.

23. Limited License

Subject to your compliance with these Terms and payment of applicable fees, TidyOps grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services during your subscription term for your internal business purposes.

This license ends when your account or applicable subscription terminates.

24. Feedback

If you provide suggestions, ideas, recommendations, enhancement requests, or other feedback regarding TidyOps (“Feedback”), you grant us a perpetual, worldwide, irrevocable, royalty-free right to use, modify, incorporate, commercialize, and otherwise exploit that Feedback without restriction or compensation.

This does not give TidyOps ownership of your Customer Data.

25. Aggregated and De-Identified Data

We may generate aggregated or de-identified information from use of the Services where that information does not reasonably identify a Customer or individual.

We may use aggregated or de-identified information for lawful purposes including:

Analytics;Product development;Service improvement;Security;Research;Benchmarking; andIndustry analysis.

We will not attempt to re-identify information that has been de-identified except where permitted by applicable law, such as for testing whether de-identification methods are effective.

26. Service Availability

We strive to provide reliable access to TidyOps, but we do not guarantee uninterrupted or error-free operation.

The Services may occasionally be unavailable because of:

Maintenance;Software updates;Infrastructure issues;Internet outages;Third-party service failures;Security incidents;Emergency maintenance;Events outside our reasonable control; orOther technical circumstances.

Unless TidyOps separately enters into a written Service Level Agreement with you, no specific uptime guarantee applies.

27. Changes to the Services

TidyOps is an evolving software platform.

We may add, modify, replace, or discontinue features as the product develops.

We may also modify the Services to:

Improve functionality;Improve security;Respond to legal requirements;Address technical limitations;Integrate new technologies;Remove obsolete functionality; orRespond to changes in third-party services.

Where reasonably practicable, we will attempt to provide notice before materially discontinuing core paid functionality.

28. Beta and Preview Features

We may provide beta, preview, experimental, early-access, or similar functionality.

Such features may:

Be incomplete;Contain errors;Change without notice;Be discontinued;Perform differently from production features; orHave additional limitations.

Beta or preview features are provided “AS IS” and may not be appropriate for critical business operations.

29. Suspension

We may suspend access to all or part of the Services if we reasonably believe:

You materially violated these Terms;Your use creates a security risk;Your use may harm TidyOps or another person;Your account is being used fraudulently;Payment is materially overdue;Suspension is required by law; orImmediate action is reasonably necessary to protect the Services.

Where appropriate, we will attempt to notify you and provide an opportunity to resolve the issue.

30. Termination

You may stop using TidyOps at any time and may cancel your subscription as described above.

We may terminate an account or subscription if:

You materially breach these Terms and fail to cure the breach where a cure is appropriate;You repeatedly violate these Terms;Your use is unlawful or fraudulent;Continued provision of the Services creates a material legal or security risk;Required payment remains unpaid;We are legally required to terminate the Services; orWe discontinue the applicable Services.

Where reasonably practicable, we will provide notice before termination.

31. Customer Data Following Termination

Following termination or expiration of a subscription, access to Customer Data may become limited or unavailable.

Customers are responsible for exporting any Customer Data they wish to retain before deletion.

We may provide a reasonable post-termination period during which Customer Data can be exported, but we do not guarantee indefinite access after termination.

After applicable retention periods expire, we may delete Customer Data from active systems.

Residual copies may remain temporarily in backups, logs, archives, or disaster-recovery systems until deleted or overwritten through normal processes.

We may retain information where required by law or reasonably necessary for fraud prevention, security, dispute resolution, or enforcement of our agreements.

32. No Professional Advice

TidyOps is business operations software.

Information, reports, calculators, templates, automated outputs, educational materials, or other content provided through TidyOps do not constitute:

Legal advice;Accounting advice;Tax advice;Financial advice;Employment advice; orOther regulated professional advice.

Customers are responsible for consulting qualified professionals where appropriate.

33. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

HSP AUTOMATION AND TIDYOPS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF:

MERCHANTABILITY;FITNESS FOR A PARTICULAR PURPOSE;TITLE;NON-INFRINGEMENT; ANDQUIET ENJOYMENT.

WE DO NOT WARRANT THAT:

THE SERVICES WILL ALWAYS BE AVAILABLE;THE SERVICES WILL BE ERROR-FREE;ALL DEFECTS WILL BE CORRECTED;THE SERVICES WILL MEET EVERY CUSTOMER'S REQUIREMENTS;DATA WILL NEVER BE LOST;THIRD-PARTY SERVICES WILL REMAIN AVAILABLE; ORUSE OF THE SERVICES WILL PRODUCE ANY PARTICULAR BUSINESS OR FINANCIAL RESULT.

Some jurisdictions do not permit certain warranty exclusions, so some exclusions may not apply to you.

34. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HSP AUTOMATION, TIDYOPS, AND THEIR OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF:

ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF HSP AUTOMATION AND TIDYOPS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE TOTAL AMOUNT PAID BY THE CUSTOMER TO TIDYOPS FOR THE SERVICES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

If you used only free Services and paid no fees during that period, our aggregate liability will not exceed $100.

The limitations in this section apply to the maximum extent permitted by applicable law.

35. Indemnification

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless HCP Automation LLC dba HSP Automation, TidyOps, and their respective owners, officers, employees, contractors, affiliates, and agents from claims, damages, liabilities, losses, judgments, penalties, costs, and reasonable attorneys' fees arising out of or relating to:

Your Customer Data;Your use of the Services in violation of these Terms;Your violation of applicable law;Your violation of a third party's rights;Communications you send using the Services;Your business operations;Your products or services;Your relationship with your customers, employees, or contractors; orYour failure to obtain legally required rights, permissions, or consents.

We reserve the right to control the defense of any matter subject to indemnification, and you agree to reasonably cooperate with the defense.

36. Governing Law

These Terms and any dispute arising out of or relating to these Terms or the Services will be governed by the laws of the State of Idaho, without regard to conflict-of-law principles.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

37. Venue and Jurisdiction

Unless otherwise required by applicable law, any legal action or proceeding arising out of or relating to these Terms or the Services must be brought exclusively in the applicable state or federal courts located in or serving Ada County, Idaho.

You consent to the personal jurisdiction and venue of those courts.

38. Informal Dispute Resolution

Before filing a lawsuit arising from these Terms or the Services, you and TidyOps agree to attempt in good faith to resolve the dispute informally.

To initiate informal dispute resolution, send written notice describing the dispute to:

Email: info@hspautomation.com

The parties will have 30 days after receipt of the notice to attempt to resolve the dispute before either party initiates litigation, unless immediate relief is reasonably necessary or applicable law provides otherwise.

39. Injunctive Relief

Nothing in these Terms prevents either party from seeking temporary, preliminary, or other injunctive or equitable relief where necessary to prevent actual or threatened misuse of intellectual property, unauthorized access, security violations, or other harm for which monetary damages would be inadequate.

40. Electronic Communications

By creating an account or using TidyOps, you agree that we may communicate with you electronically regarding the Services.

Electronic communications may include:

Account notices;Billing notices;Security alerts;Subscription information;Product notices;Legal notices; andOther service-related communications.

You are responsible for maintaining a current email address associated with your account.

Electronic records and signatures generally cannot be denied legal effect solely because they are electronic under the federal E-SIGN framework.

41. Changes to These Terms

We may update these Terms periodically to reflect changes to:

The Services;Our business;Subscription offerings;Technology;Legal requirements; orOperational practices.

When we update these Terms, we will update the “Last Updated” date above.

For material changes, we may provide additional notice through the Services, by email, or by another reasonable method.

Where required by applicable law, we will obtain consent before materially revised terms become binding.

Continued use of the Services after revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

42. Assignment

You may not assign or transfer these Terms or your rights under these Terms without our prior written consent.

We may assign these Terms in connection with a merger, acquisition, corporate reorganization, sale of assets, change of control, or transfer of the TidyOps business.

43. Force Majeure

Neither party will be liable for failure or delay in performing an obligation, other than payment obligations, where the failure results from circumstances beyond the party's reasonable control.

Such circumstances may include:

Natural disasters;Fires;Floods;Severe weather;War;Terrorism;Civil unrest;Government action;Labor disputes;Internet outages;Telecommunications failures;Utility failures;Cyberattacks;Cloud infrastructure failures; orWidespread third-party service disruptions.44. Severability

If any provision of these Terms is found invalid, illegal, or unenforceable, the remaining provisions will remain in effect.

The invalid provision will be interpreted or modified to the minimum extent necessary to make it enforceable while preserving its intended purpose where legally permitted.

45. Waiver

Failure by either party to enforce a provision of these Terms does not constitute a waiver of that provision or any other provision.

A waiver is effective only if made in writing by the party granting it.

46. Entire Agreement

These Terms, together with the TidyOps Privacy Policy, any applicable Data Processing Addendum, order form, subscription agreement, and other terms expressly incorporated by reference, constitute the agreement between you and TidyOps concerning the Services.

If an executed written order form or other agreement between TidyOps and a Customer expressly conflicts with these Terms, the executed agreement will control to the extent of that conflict.

47. No Third-Party Beneficiaries

Except as expressly provided in these Terms, these Terms do not create rights for any third-party beneficiary.

48. Relationship of the Parties

These Terms do not create a partnership, franchise, joint venture, agency, fiduciary, employment, or other similar relationship between TidyOps and the Customer.

Each party is an independent contractor.

49. Survival

Provisions that by their nature should survive termination will survive termination or expiration of these Terms.

These include provisions relating to:

Intellectual property;Customer Data rights and obligations;Payment obligations;Confidentiality where applicable;Warranty disclaimers;Limitations of liability;Indemnification;Dispute resolution;Governing law; andOther accrued rights and obligations.50. Contact Information

Questions regarding these Terms or the TidyOps Services may be directed to:

Email: info@hspautomation.comWebsite: https://mytidyops.com

For legal notices, please use the subject line:

Legal Notice – TidyOps