Manage commercial work orders
A commercial work order is a permission-scoped request and execution record for extra work at a commercial site.
By TidyOps
Move commercial work from request to completion
Commercial work orders organize customer-requested and internal site work such as extra cleaning, complaints, spills, and urgent requests. Access and actions depend on the requester’s role and permitted sites.
- 1Open Commercial and choose Work Orders, or use the commercial portal action for a permitted site.
- 2Create a request with the site, type, priority, description, requested date, and any supported evidence.
- 3Review the request status and respond to clarification requests when needed.
- 4Managers approve or decline the request, assign a team, and schedule it through the supported workflow.
- 5Update the work through completion and attach the available completion evidence and billing context.
How do I document extra cleaning outside a routine visit?
Create a work request for the permitted site and let the supported review, scheduling, and billing workflow determine the next steps.
For example, describe a spill using the site, priority, requested date, and service-relevant evidence. Respond to clarification requests before assuming it is scheduled. Managers approve or decline the request and arrange the assigned team; completion evidence should document the requested work rather than unrelated routine tasks.
What are the limits of this workflow?
Creating a request does not automatically publish a contract price or confirm a paid visit. Site permissions and role-specific actions apply throughout the workflow.